RETURNS
Our return policy is valid for 30 days. If the purchase more than 30 days, unfortunately we can’t offer any refund or exchange.
To eligible for a return, your item must be unopened, damaged or used. All returned items must be in the same condition as the original packaging and must be returned within 30 days of purchase with an original receipt. We reserve the right to deduct the shipping costs from returned / exchanged items that had originally qualified for free shipping.
Several types of goods are exempt from being returned. Sale items, makeup, nail polish, gift card, health and personal care items, food, drinks not are returned. All baby care products and clothing are non-refundable / non-exchangeable due to hygienic reasons. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please note that we only accept the returned with the return authorization number which was issued by LingsCosmetics.ca. We don’t accept any return items without return authorization number.
REFUNDS
Once your return was received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and credit will automatically be applied to your original credit card or method of payment, within 10 business days.
ALLERGIC REACTION RETURN
We only accept the allergic reaction return; you must be reported within 3 days from the date of received the shipment. We reserved the right to request the evidence such as Doctor’s letter and photos. After we received your report, we will send you a return authorization number for reference and take further action. We don’t accept any return items without return authorization number.
Please note that all ingredients and suggestions are regarding products on our site have been provided by the manufacturers and/or distributors. Any concerns about the safety of certain ingredients, please contact us for more detail or consulting with your doctor.
UNCLAIMED PACKAGE
All refused shipment returned to us by the postal services are subject to the return way. You will be responsible for paying your own original shipping and returned shipping costs. Shipping costs are non-refundable, will be deducted from your credit refund.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at lingscosmetics@gmail.com
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
GIFT CARDS
All gift cards are final sales.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lingscosmetics@gmail.com and send your item to: Ling’s Selection Cosmetics Ltd., 4438 Sheppard Ave. East, Unit 121, Scarborough, Ontario, Canada, M1S 5V9.
SHIPPING FEE
To return your product, you should mail your product to: Ling’s Cosmetics. 4438 Sheppard Ave. East, Unit 121, Scarborough, Ontario, Canada, M1S 5V9.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. It may take time for your exchanged products to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
